Sometimes a new client will bring a skin condition to my attention that I don’t think I can treat successfully. What should I say to her?

Tell her the truth. There’s no shame in declining to service a customer who is seeking skin improvement you don’t have the ability or legal license to deliver.

In fact, a prospective client will greatly appreciate your honesty over attempting to do something that will likely disappoint.

From time to time, I have to explain to a potential client that the skin result she’s hoping for is beyond my treatment reach, and suggest a different professional, including dermatology.

I’ve never regretted needing to do that nor, to my knowledge, have ever been judged negatively because of it.