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Sometimes a new client will bring a skin condition to my attention that I don’t think I can treat successfully. What should I say to her?

Tell her the truth. There’s no shame in declining to service a customer who is seeking skin improvement you don’t have the ability or legal license to deliver.

In fact, a prospective client will greatly appreciate your honesty over attempting to do something that will likely disappoint.

From time to time, I have to explain to a potential client that the skin result she’s hoping for is beyond my treatment reach, and suggest a different professional, including dermatology.

I’ve never regretted needing to do that nor, to my knowledge, have ever been judged negatively because of it.

woman in pink hair towel and red splotchy face

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